Privacy Policy

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At Fox & Furb respecting your privacy rights and maintaining the security of your data is a top priority. We are dedicated to being transparent about the data we collect and how we use it. We are committed to the highest privacy standards. We handle your personal data with the utmost care and take all appropriate steps to protect it.

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This policy, applies whether you visit us in person, contact us by phone, email, or online and provides detailed information on;

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• When and why we collect your personal information,

• How we use it,

• The very limited conditions under which we may disclose it to others,

• How we store your personal data and keep it safe,

• Your legal rights relating to your personal data.

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Personal data means any information from which an individual can be directly or indirectly identified, such as your contact information, your order data or your product data.

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1. Data Storing Principles

Fox & Furb adhere to the following principles when processing your personal data:

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1.1 We will only collect personal data for specified and legitimate purposes.

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1.2 We will not collect personal data beyond what is necessary for legitimate purposes.

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1.3 We will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent.

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1.4 We will not transfer personal data to third parties, except as stated herein, or with prior consent.

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1.5 We will do our best to ensure that information is kept up to date and encourage you to verify and confirm your personal data periodically if necessary.

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1.6 We will maintain appropriate measures to protect your personal data against accidental loss, incorrect alteration, unauthorised disclosure or access and against all other unlawful forms of processing.

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1.7 Except when stated herein, we will not store personal data longer than is necessary to accomplish the purpose for which the data was collected or for which it is further processed, or as is required by law.

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2. Collection of Data

Engagement with Fox & Furb may be via various channels, including our website, visiting a trade fair, speaking to us directly and using social media. The personal data we collect, and process can be categorised as follows:

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2.1 Your personal details, such as your name, e-mail address, physical address (if provided), phone numbers (including mobile if provided), IP address, in some cases geo location and language.

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2.2 Information about our products and services you have ordered or enquired about.

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2.3 Your enquiry and purchase information, such as your personal details as specified above, order information, such as product range name and finish, design and product content, details of appointments and site visits if necessary, details of order processing information, drawings and quote information, manufacture and delivery details including your delivery address (if different), your payment information, such as debit card or similar payment information.

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2.4 Requests for customer support containing your personal and order details as specified above.

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2.5 Information provided by telephone or other means maybe monitored, recorded and stored. This may include notes from our conversations with you, such as details of information provided, comments you make, feedback on your experience and details of any complaints.

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2.6 Information provided when you interact with us directly or indirectly on social media or by subscribing to our marketing campaigns (you can opt out at any time by emailing us.).

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2.7 Your information collected via use of cookies and similar technologies like pixels, tags and other identifiers to remember your preferences, to understand how our websites and apps are used and to customise our marketing offerings.

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2.8 If you visit our workshop address, or a trade show, our premises have CCTV systems in operation for the security of customers and products. These systems may record your image during your visit.

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3. Storing of Data

One way for us to achieve the best possible service is by creating the best picture we can of who you are by combining the data we have about you. The data privacy law allows this as part of our legitimate interest in understanding our customer to provide you with the highest levels of service.

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We use the information we collect about you to ensure we provide you with the best services and most appropriate products and recommendations and to fulfil our contractual obligations when processing an order or service by;

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3.1 Processing your product and service requests, including and not limited to any requests to contact you with any requested restock dates, new product launches, marketing emails or blog updates you have subscribed to.

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3.2 To process your purchase orders, complete supply chain purchases, ensure manufacture, organise delivery or collection (if applicable) of purchased products and to handle possible replacement items, repairs and returns.

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3.3 To provide you with exceptional customer service, handle all requests or complaints and provide you with product support.

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3.4 With your consent, we will use your personal data, preferences and details of your purchases to keep you informed by email, post and telephone through our sales support or customer services about relevant products and services including news, events, promotions and similar marketing content, which you can opt out of at any time.

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3.5 To develop and improve processes and systems, as well as the services and products we provide to you.

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3.6 To comply with our contractual or legal obligations.

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4. Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

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4.1 By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

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4.2 Payment will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk should any sending of that data turn out to not be secure, despite our efforts.

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5. Data Sharing for limited occasions

We do not share your personal data with any third parties except in the very limited occasions stated in this Privacy Policy. We may disclose your personal data to:

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5.1 Third parties when required by law, court order or a decision made by a competent public authority for the purposes of law enforcement.

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5.2 Trusted third parties carrying out services on our behalf such sales, marketing, IT support, advertising, analytics, research, customer service, product service support, shipping and purchase order fulfilment, data storage, validation, security, fraud prevention, payment processing, and legal services. Such third-party vendors have access to perform these services but are prohibited from using your personal data for other purposes.

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5.2a One of the third parties we offer on our website is Klarna as a payment provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna, when the checkout is loaded, in order for Klarna to manage your purchase if you choose this payment option. Your personal data transferred is processed alongside our privacy policies and in line with Klarna’s own privacy notice.

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5.3 Third parties to establish, exercise or defend legal rights of Fox & Furb.

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5.4 We may, from time to time, expand, reduce or sell the Fox & Furb Business and this may involve the transfer of divisions or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy policy.

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5.5 Other third parties subject to your consent.

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5.6 When we disclose your personal data to a third party, we take all reasonable steps to ensure that those third parties are bound by confidentiality and privacy obligations with respect to the protection of your personal data. The disclosure is conducted in compliance with legal requirements, including entering into data processing agreements with the relevant third parties, to ensure that personal data is only processed in accordance with our instructions, applicable law and regulations and for the purposes specified by us and to ensure adequate security measures.

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5.7 Fox & Furb will not retain your data for longer than necessary for the purpose only for which is was collected. At the end of the retention period, your data will be anonymised, suppressed or securely deleted, unless such data legitimately can be kept and processed for other processing purposes, which we have legal basis for. You can opt out of data storing for some/all marketing purposes at any time.

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6. Cookies

Fox & Furb use cookies and similar technologies like pixels, tags and other identifiers to remember your preferences, to understand how our websites and apps are used and to customise our marketing offerings.

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A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (1) recognise your computer; (2) store your preferences and settings; (3) understand the web pages of Strachan Group you have visited; (4) enhance your user experience by delivering and measuring the effectiveness or content and advertising tailored to your interests (5) perform searches and analytics; and (6) assist with security and administrative functions.

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Pixels are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email that are designed to: (1) collect usage information like ad impressions or clicks and e-mail open rates; (2) measure popularity of the advertising; and

(3) access user cookies.

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As we adopt additional technologies, we may also gather information through other methods.

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Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information. Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings on our websites or apps. For more information on the cookies we use and the purpose for which we use them, please refer to our Cookie Policy.

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6.1 Marketing preferences, your rights and updating your data.

You have the right to request:

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6.2 Access to the personal data Fox & Furb hold about you, free of charge, at any time.

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6.3 The correction of your personal data when incorrect, out of date or incomplete. To request that your personal data processed is up-to-date and to inform us of any relevant changes when they occur.

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6.4 That Fox & Furb stop using your personal data for direct marketing (either through specific or all channels). We must comply with your request. We will stop using your personal data unless we believe we have a legitimate overriding reason to continue processing your personal data.

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6.5 That Fox & Furb stop any consent-based processing of your personal data after you withdraw that consent. Whenever you have given us your consent to use your personal data, you have the right to change your mind and at any time to withdraw your consent. Withdrawal of your consent will not affect the lawfulness of processing conducted prior to the withdrawal.

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You can contact us to request to exercise these rights at any time.

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To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Policy.

If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

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Your marketing preferences can be updated by contacting us by phone, email or post as indicated below, or by clicking on the ‘unsubscribe’ link in any electronic marketing communication from us.

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•Phone: 0774532697

•Email: foxandfurb@gmail.com

•Write to: Fox & Furb, Thirl House, 30 Aldershot Road, Fleet, Hampshire, GU51 3NN

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7. Contacting the regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

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You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (please note we can’t be responsible for the content of external websites).

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8. Privacy policy changes and updates.

Fox & Furb may update or modify this Privacy Policy when necessary to reflect changes in our products and services, changes in applicable legislation or regulations and to address customer feedback. We will review it periodically and in accordance with current laws.

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If there are material changes to this Privacy Policy, you will be notified either by posting a notice or by sending you a notification email.

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THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

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The content of the pages of this website is for your general information and use only. It is subject to change without notice.

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You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

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All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

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From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information.

They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.