Privacy Policy

At Fox & Furb Ltd, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and protect your information.

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Fox & Furb Ltd is the data controller responsible for your personal data.

This policy applies whether you visit us in person, contact us by phone, email, social media or through our website.

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1. What Personal Data We Collect

We may collect and process the following information:

1.1 Personal details such as your name, email address, postal address and telephone number.

1.2 Order and enquiry details, including products, designs, measurements, and purchase history.

1.3 Payment-related information (processed securely via third-party providers such as Stripe or Klarna).

1.4 Communication records, including emails, messages, notes from conversations and customer support queries.

1.5 Marketing preferences where you have opted in to receive updates.

1.6 Technical data such as IP address, browser type and website usage (via cookies).

1.7 CCTV footage where applicable (e.g. workshop visits or trade events) for security purposes.

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2. How We Use Your Data (Legal Basis)

We only process your personal data where we have a lawful basis to do so under UK GDPR:

2.1 Contractual necessity – to process and fulfil your orders, provide services and manage your account.

2.2 Legitimate interests – to improve our products and services, manage customer relationships and respond to enquiries.

2.3 Legal obligation – to comply with legal and regulatory requirements.

2.4 Consent – for marketing communications where you have opted in.

You may withdraw your consent at any time.

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3. How We Use Your Information

We use your data to:

3.1 Process and fulfil orders, including manufacturing, delivery and aftercare.

3.2 Communicate with you about your order, enquiries or customer support requests.

3.3 Provide customer service and handle complaints.

3.4 Send marketing communications (where you have opted in).

3.5 Improve our products, services and website experience.

3.6 Comply with legal and regulatory obligations.

3.7 Prevent fraud and ensure the security of our business and customers.

We are registered with the Information Commissioner’s Office (ICO).

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4. Data Storage & Retention

4.1 We store your data securely using appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse.

4.2 We only retain your data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting or reporting requirements (for example, retaining order records for tax purposes).

4.3 When your data is no longer required, it will be securely deleted or anonymised.

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5. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third parties where necessary, including:

5.1 Payment providers (e.g. Stripe, Klarna)

5.2 Delivery and logistics providers (for the purpose of fulfilling and delivering your order)

5.3 IT and website service providers (e.g. Wix)

5.4 Professional advisors (e.g. legal or accounting)

5.5 Authorities where required by law

All third parties are required to respect the security of your data and process it in accordance with the law.

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6. International Transfers

Some of our service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as approved contractual clauses, to protect your data in accordance with UK GDPR.

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7. Cookies

We use cookies and similar technologies to:

• improve your browsing experience

• analyse website usage

• support marketing activities

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

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8. Your Rights

Under UK data protection law, you have the right to:

8.1 Access the personal data we hold about you

8.2 Request correction of inaccurate or incomplete data

8.3 Request deletion of your data where appropriate

8.4 Object to or restrict processing

8.5 Withdraw consent at any time (for marketing)

8.6 Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before processing your request.

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9. Marketing Preferences

You can opt out of marketing communications at any time by:

• clicking the “unsubscribe” link in emails

• contacting us directly

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10. Contact Details

If you have any questions about this policy or your data, please contact us:

Email: foxandfurb@gmail.com
Phone: 07745 326797
Address: Fox & Furb, Thirl House, 30 Aldershot Road, Fleet, Hampshire, GU51 3NN

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11. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113

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12. Updates to This Policy

We may update this policy from time to time to reflect changes in our services or legal requirements.

The latest version will always be available on our website.

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Policy updated as of 19/03/2026