Terms & Conditions

Please contact us in the first instance with any queries. As a small family business, we aim to resolve any issues quickly, fairly and to the satisfaction of all parties.

These terms constitute the contract made between us, “Fox & Furb Ltd”, and you, “the customer”.

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1. Shop Product(s) Details

1.1 We make every effort to ensure that all descriptions, prices, colours and sizes are accurate. Due to the handmade nature of our products, please allow for slight variations in sizing and appearance. These may occur due to fabric thickness, handcrafted metalwork and upholstery processes. Images shown online are representative and may vary slightly from the finished product.

We strongly recommend that you read full product descriptions, including care information, and order fabric samples prior to purchase, as all items are made to order.

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1.1a If multiple items are ordered as a set, we will endeavour to make them as consistent as possible. However, as each item is individually handmade, slight variations may occur and are accepted as part of the bespoke nature of our products.

 

1.2 Fabric colour and texture may vary slightly from images shown online and from physical samples. Whilst we aim to represent colours as accurately as possible, differences may occur between digital displays and real-life materials.

We strongly recommend using our sample service before placing an order, as we cannot accept returns based on fabric or colour choice for made-to-order items.

 

1.3 Whilst every effort will be made to match supplied samples, exact dye matching cannot be guaranteed by our suppliers. If a variation exceeds what is considered reasonable, we will contact you before commencing production to confirm acceptance.

 

1.4 If providing your own fabric, it must comply with the Furniture and Furnishings (Fire Safety) Regulations 1988. We may require certification from your supplier. It is the customer’s responsibility to ensure the fabric is suitable. We can arrange fire-retardant treatment where required at an additional cost.

 

1.5 We reserve the right to decline any fabric that is unsuitable or where certification cannot be provided.

 

1.6 All products are designed to meet the Furniture and Furnishings (Fire Safety) Regulations 1988 and will include appropriate fire labelling where required.

 

1.7 We reserve the right to update product specifications, materials and services as our business evolves.

(a) All lead times provided are estimates only and are not guaranteed. Where no specific delivery date has been agreed in writing, delivery will take place within a reasonable timeframe.

(b) Delays may occur due to material availability, supplier delays or circumstances outside of our control. Such delays do not constitute a breach of contract and do not entitle the customer to cancel or claim a refund.

(c) Due to the made-to-order nature of our products, lead times may vary. Pre-order items may have extended lead times. We will keep you informed and provide updated estimates where possible.

 

1.8 Bespoke variations of shop products will be quoted in writing. Quotes must be accepted within 7 days and paid in full before production begins.

 

1.9 Any requested changes to an order must be made in writing. Additional costs and revised lead times may apply. We are not responsible for delays caused by customer-requested changes.

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2. Refurbished Furniture & Bespoke Services

2.1 We will ensure all descriptions, services and materials used in refurbishment or bespoke work are accurate and clearly communicated. Fabric samples will be provided where required.

 

2.2 Customers are responsible for arranging safe delivery of items to us unless otherwise agreed. If using a third-party courier, we strongly recommend that items are fully insured, as we cannot accept liability for damage in transit.

 

2.3 All work carried out will comply with the Furniture and Furnishings (Fire Safety) Regulations 1988.

 

2.4 Customer-supplied fabrics must meet fire safety regulations. Certification may be required. Where fabrics contain at least 70% natural fibres, we may offer an interliner alternative to chemical treatment.

 

2.5 We reserve the right to decline unsuitable fabrics and will assist in sourcing alternatives where possible.

 

2.6 A labour estimate will be provided following your enquiry. Design consultations are charged at £25 per half hour and are non-refundable.

Following confirmation of fabric choice, a final estimate including all materials will be provided.

 

2.7 A 25% deposit plus full material costs is required before work begins. The remaining balance is due prior to collection or delivery.

If a project is cancelled after work has commenced or materials have been ordered, you will be liable for costs incurred.

 

2.8 If we are unable to accept your order, we will notify you and no charges will apply where work has not started.

 

2.9 Any cancellations must be agreed in writing. Costs incurred up to the point of cancellation will remain payable.

 

2.10 Changes must be requested in writing and may not always be possible due to the bespoke nature of the work.

 

2.11 We may make minor changes to comply with legal requirements or improve production processes. These will not materially affect the final product.

 

2.12 We are not liable for delays outside of our control but will keep you informed and take reasonable steps to minimise disruption.

 

2.13 Items not collected within 14 days of completion may incur a storage charge of £25 per day.

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3. Measurements

3.1 All measurements are approximate due to the handmade nature of our products.

 

3.2 Customers are responsible for providing accurate measurements for bespoke items. We cannot accept responsibility for items that do not fit where incorrect measurements have been provided.

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4. Payment & Prices

4.1 Orders are confirmed upon receipt of payment.

 

4.2 Payment must be made in full at the time of order unless otherwise agreed.

 

4.3 Prices may change at any time to reflect materials, design updates or business costs.

 

4.4 Bespoke orders require written acceptance and full payment before production begins.

 

4.5 Payments are processed securely via Stripe, bank transfer or approved in-person systems.

 

4.6 Klarna payments are subject to Klarna’s terms and conditions.

 

4.7 We reserve the right to cancel orders due to stock availability

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5. Contract & Customer Obligations

5.1 Customers must contact us promptly with any issues so we can resolve them efficiently.

 

5.2 We may terminate a contract if:
(a) payment is not made
(b) required information is not provided
(c) agreed terms are not followed

 

5.3 If you breach the contract, we may recover reasonable costs incurred. This may include the full cost of the product where production has already begun.

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6. Delivery & Acceptance

6.1 Customers are responsible for inspecting goods upon delivery.

 

6.2 Any issues must be reported in writing within 7 days with supporting evidence.

 

6.3 After this period, goods will be deemed accepted.

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7. Data Protection

7.1 We process your data in accordance with applicable data protection laws. Please refer to our Privacy Policy for further information.

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8. Applicable Law

8.1 These terms are governed by the laws of England and Wales.

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9. Liability

9.1 Nothing in these terms limits or excludes liability for death, personal injury, fraud, or any matter which cannot legally be limited.

 

9.2 Subject to this, our liability is limited to the value of the goods purchased.

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10. Care & Product Use

10.1 Customers must follow all care instructions provided.

 

10.2 We are not responsible for damage caused by misuse, environmental factors, improper care, or third-party products.

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11. Faults & Remedies

11.1 If a product is faulty, not as described, or not fit for purpose, you must notify us in writing within 7 days of receiving the item, including photographs and a clear description of the issue.

 

11.2 We must be given the opportunity to inspect, repair or replace the item.

 

11.3 Where a repair or replacement is possible within a reasonable timeframe, a refund will not be issued, in line with your statutory rights.

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12. Cancellations & Made-to-Order Products

12.1 All products are made to order and/or personalised.

 

12.2 Under the Consumer Contracts Regulations 2013, cancellation rights do not apply to goods that are made to the customer’s specifications or are clearly personalised.

 

12.3 As a gesture of goodwill, we allow a 14-day period from the date of order for customers to request changes or cancellation before production begins.

 

12.4 Once production has commenced or materials have been ordered, the order cannot be cancelled and no refund will be due.

 

12.5 If you request early production within this 14-day period, you agree to waive your right to cancel.

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13. Trade / Stockists / Collaborations

13.1 Trade accounts are subject to approval and may be withdrawn at our discretion.

 

13.2 Pricing and terms may change and will be confirmed in writing.

 

13.3 Collaborations are agreed on a case-by-case basis and may be terminated where necessary.

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We aim to provide a high-quality, personal service and accurate information in line with consumer law.

If you have any questions, please contact us here — we are always happy to help.